At My Thrifty Mom, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
You have 30 days from the date you receive your order to request a return. Items must be unused, in their original condition, and in the original packaging.
All orders placed on our website include free shipping. There are no hidden delivery fees.
To be eligible for a return:
For hygiene and safety reasons, certain items such as personal care products, opened hygiene items, or clearance items may not be eligible for return unless faulty or damaged upon arrival.
To request a return, please contact our customer support team with your order number and the reason for the return. We will provide return instructions once your request has been approved.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a few business days. Processing times may vary depending on your bank or payment provider.
If your item arrives damaged, defective, or incorrect, please contact us immediately. Include photos where possible so we can resolve the issue quickly.
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.
If you have any questions about returns or refunds, our customer support team is always happy to help.
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