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We offer free standard shipping to every province and territory in United Kingdom. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to United Kingdom’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Chilly Lenitive Formula Delicate Intimate Cleanser offers a soft, soap-free way to cleanse the intimate area without disturbing your body's natural balance. Formulated at a pH of 5, this cleanser respects the delicate mucous membranes while delivering a comforting, clean feel that can fit into a thoughtful daily routine.
The blend includes soothing Aloe vera and Witch Hazel (Hamamelis), providing a gentle touch during cleansing and supporting comfortable sensations even when skin feels irritated or red. An anti-odor molecule adds a subtle boost to help you feel fresh between washes, supporting everyday confidence.
Designed for sensitive skin and mucous membranes, this product is soap-free and hypoallergenic, with a focus on minimizing allergy risk. It is pH-balanced at 5 and intended for daily use, including periods when sensitivity is a factor. Clinically tested, the formulation aims to be considerate of delicate needs without compromising cleanliness.
Each pack contains two bottles of 6.76 fl oz (200 ml) to support ongoing care, reflecting Italian craftsmanship and packaging design. This description highlights possibilities based on the provided data and is not a medical claim; results may vary with individual routines.
Q: Is this cleanser suitable for daily use on sensitive skin?
A: Yes. The pH5, soap-free, and hypoallergenic formula is designed for daily intimate care.
Q: What is included in the package?
A: Each pack includes two 6.76 oz bottles in Italian packaging.
Shipping (UK)
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